Refund policy

Last Updated: September 2026

This Return & Refund Policy applies to purchases of Cantaritos products made through www.cantaritos.com.mx and forms part of our Terms of Service.

Because our products include alcoholic beverages and, in some cases, ceramic packaging, returns are subject to product condition, applicable law, health and safety considerations, and shipping restrictions.

1. General Return Policy

Due to the nature of alcoholic beverages, we generally do not accept returns of products that have been successfully delivered and are not defective, damaged, incorrect, or otherwise eligible for return under applicable law.

Returns or refunds may be available in the following circumstances:

• the product arrived damaged or broken;
• the product was leaking;
• you received the wrong item;
• your order was incomplete;
• the product was materially defective;
• the shipment was lost and confirmed as such by the carrier; or
• applicable consumer law gives you a right to a refund or replacement.

2. Damaged or Broken Products

Please inspect your order as soon as it is delivered.

If a Cantaritos product arrives broken, cracked, leaking, or otherwise damaged during shipment, contact us at ra7043.com.mx@gmail.com within [3–5 business days] of delivery.

Please include:

• your full name;
• order number;
• a description of the issue;
• photographs of the damaged product;
• photographs of the shipping box and internal packaging; and
• photographs of the shipping label, where available.

Because Cantaritos may be packaged in ceramic containers, we may require clear photographs showing the condition of both the product and the packaging before approving a claim.

Do not discard the damaged product or packaging until we confirm that they are no longer required for review.

3. Incorrect Products

If you receive a product that is different from what you ordered, contact us at [CUSTOMER SERVICE EMAIL] within [3–5 business days] of delivery.

Please provide your order number and photographs of the product received.

If the claim is approved, we may, depending on availability and applicable law:

• send the correct product;
• provide a replacement;
• issue a refund; or
• provide another appropriate remedy.

4. Missing Items

If your shipment is missing one or more products, contact us within [3–5 business days] of delivery.

Please include your order number and a description of the missing item.

We may verify the shipment against our fulfillment and carrier records before approving the claim.

5. Lost Shipments

If your order has not arrived within the expected delivery period, please contact us at ra7043.com.mx@gmail.com.

A shipment will generally be considered lost only after the applicable carrier confirms the loss or after the carrier's investigation process has been completed.

If a shipment is confirmed as lost, we may offer:

• a replacement shipment; or
• a refund of the applicable purchase amount,

subject to product availability and applicable law.

6. Non-Returnable Products

To the extent permitted by applicable law, we generally do not accept returns for:

• alcoholic beverages that have been opened;
• products that have been consumed, partially consumed, or tampered with;
• products damaged after delivery;
• products returned without prior authorization;
• products purchased from third-party retailers, distributors, marketplaces, bars, restaurants, or other sellers;
• promotional or complimentary products, unless defective or damaged; or
• products returned solely because of a change of mind.

Purchases made through third-party sellers are subject to the return and refund policies of the seller from whom the product was purchased.

7. Change-of-Mind Returns

Due to the nature of alcoholic beverages and applicable health, safety, and regulatory considerations, we generally do not accept returns or exchanges based solely on preference, taste, or change of mind.

Nothing in this section limits any mandatory consumer right under applicable law.

8. Return Authorization

If a return is approved, we will provide instructions regarding how and where the product should be returned.

Do not send products back to us without prior authorization.

Unauthorized returns may be refused and may not qualify for a refund.

9. Return Shipping Costs

If the return is due to:

• damage during shipping;
• an incorrect product;
• a confirmed defect; or
• an error on our part,

we may cover reasonable return shipping costs or provide another return method.

If a return is accepted for another reason, the customer may be responsible for return shipping costs, to the extent permitted by applicable law.

Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.

10. Refunds

Once an approved return or claim has been reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Once we initiate the refund, it may take approximately [5–10 business days] for the amount to appear in your account.

11. Partial Refunds

In certain cases, we may issue a partial refund where:

• only part of an order was damaged;
• only certain products were missing;
• part of the shipment was successfully delivered; or
• another partial remedy is appropriate under the circumstances.

12. Exchanges

Where product availability permits, we may offer a replacement instead of a refund for:

• damaged products;
• defective products;
• incorrect items; or
• missing items.

Replacement shipments remain subject to applicable alcohol-shipping and age-verification requirements.

13. Refused or Failed Deliveries

If an order is returned because:

• no eligible adult was available to receive it;
• age verification failed;
• valid identification was not presented;
• the delivery address was incorrect;
• the recipient refused the delivery; or
• repeated delivery attempts were unsuccessful,

we may deduct applicable shipping, handling, carrier, and return costs from any refund, to the extent permitted by applicable law.

14. Refunds for Promotional Purchases

Products purchased as part of a promotion, bundle, discount, gift offer, or special campaign may be subject to additional return conditions.

If a refund is issued for part of a promotional order, the value of the promotion may be recalculated based on the products retained.

15. Purchases from Third Parties

If you purchased Cantaritos from a retailer, distributor, marketplace, restaurant, bar, delivery platform, or other third party, your return or refund request must generally be submitted directly to that seller.

We cannot directly refund purchases where we did not process the original payment.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit, waive, or exclude any rights that cannot legally be waived under applicable consumer protection law.

Where mandatory consumer protections apply, those rights will prevail over any inconsistent provision of this Policy.

17. Fraud and Abuse

We reserve the right to deny a return, refund, replacement, or other remedy where we reasonably determine that a request involves:

• fraud;
• abuse of the return process;
• altered or misleading evidence;
• repeated unsupported claims; or
• conduct inconsistent with this Policy.

This does not affect mandatory consumer rights.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment operations, shipping practices, or applicable legal requirements.

The updated version will be published on the Website with a revised “Last Updated” date.

19. Contact

For returns, refund requests, damaged products, or order issues, please contact:

Cantaritos
Email: ra7043.com.mx@gmail.com
Address: Jesús Padilla 15, Colonia Texcalame, Tequila, Jalisco 46400
Website: www.cantaritos.com.mx