Shipping policy

Last Updated: September 2026

This Shipping Policy applies to purchases of Cantaritos products made through www.cantaritos.com.mx and is incorporated into our Terms of Service.

Because Cantaritos products contain alcohol, all orders are subject to applicable laws, geographic restrictions, availability, and age-verification requirements.

1. Shipping Availability

We currently ship only to locations where the sale and delivery of alcoholic beverages is legally permitted.

Shipping availability may vary depending on:

  • destination;
  • applicable federal, state, and local regulations;
  • carrier restrictions;
  • product availability; and
  • age-verification requirements.

We reserve the right to decline, cancel, or restrict an order if we are unable to legally or operationally deliver the products to the requested address.

2. Legal Drinking Age

You must be of legal drinking age in the jurisdiction where the order is placed and delivered.

By placing an order, you represent and warrant that you meet the applicable legal drinking-age requirements.

Age verification may be required at checkout, before shipment, or upon delivery.

3. Adult Signature Required

Where required by law or by the applicable carrier, delivery of alcoholic beverages requires an adult signature.

The person receiving the order may be required to:

  • be of legal drinking age;
  • present a valid government-issued photo identification; and
  • sign for the shipment.

Orders may not be left unattended, at the door, or with a minor where adult-signature requirements apply.

4. Processing Times

Orders are generally processed within [3–7 business days] after payment is successfully confirmed.

Orders placed on weekends, public holidays, or outside normal business hours will generally begin processing on the next business day.

Processing times may be longer during:

  • promotional periods;
  • product launches;
  • holidays;
  • periods of unusually high order volume; or
  • circumstances outside our reasonable control.

Processing time is separate from shipping or transit time.

5. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical estimated delivery times are:

Standard Shipping: [5-7 business days]
Express Shipping: [2–3 business days, if available]

Delivery dates are estimates only and are not guaranteed.

Carrier delays, weather, regulatory inspections, operational disruptions, or other circumstances outside our control may affect delivery.

6. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping rates may depend on:

  • delivery destination;
  • order size and weight;
  • shipping method;
  • applicable taxes or fees; and
  • carrier requirements.

From time to time, we may offer free or discounted shipping subject to specific promotional terms.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

We are not responsible for delays, failed deliveries, or additional costs resulting from inaccurate, incomplete, or outdated shipping information provided by the customer.

If you identify an address error after submitting your order, contact us as soon as possible at ra7043.com.mx@gmail.com. We cannot guarantee that an address can be modified after an order has entered the fulfillment process.

8. P.O. Boxes and Restricted Addresses

Due to carrier and alcohol-delivery requirements, we may be unable to deliver to:

  • P.O. boxes;
  • parcel lockers;
  • certain military addresses;
  • freight forwarding services;
  • hotels or temporary accommodation;
  • college or university campuses; or
  • other locations where adult verification cannot be reliably completed.

Availability will depend on the destination and the carrier used.

9. Failed Delivery Attempts

If no eligible adult is available to accept the shipment, the carrier may make additional delivery attempts or hold the shipment at an authorized location.

Additional carrier fees may apply.

If a shipment is returned to us because:

  • the recipient was unavailable;
  • age verification could not be completed;
  • identification was not provided;
  • the address was incorrect; or
  • the recipient refused delivery,

we may deduct applicable shipping, handling, carrier, or return costs from any refund, to the extent permitted by applicable law.

10. Order Tracking

Where tracking is available, customers will receive shipment-tracking information by email or through the applicable order-management system after the order has shipped.

Tracking information may take some time to become active after the carrier receives the package.

11. Delayed or Lost Shipments

If your order appears to be substantially delayed or lost, please contact us at ra7043.com.mx@gmail.com with your order number.

We may work with the carrier to investigate the shipment.

A shipment will only be considered lost after the applicable carrier confirms the loss or after the carrier's investigation process has been completed.

12. Damaged Shipments

Please inspect your order upon delivery.

If your order arrives damaged, leaking, broken, or otherwise materially affected during shipment, contact us promptly at ra7043.com.mx@gmail.com.

Please include:

  • your order number;
  • a description of the issue;
  • photographs of the damaged product;
  • photographs of the external packaging; and
  • photographs of the shipping label, where available.

Do not discard damaged products or packaging until we confirm that they are no longer required for the claim.

Approved claims may result in a replacement, refund, or other remedy depending on product availability and applicable law.

13. Incorrect or Missing Items

If you receive an incorrect product or your shipment is missing an item, please contact us at [CUSTOMER SERVICE EMAIL] within [X days] of delivery.

Please provide your order number and photographs where relevant so that we can review the issue.

14. Returns of Alcoholic Beverages

Because of the nature of alcoholic beverages, food-safety considerations, and applicable regulations, we may be unable to accept returns of products that have been delivered successfully, except where:

  • the product is defective;
  • the product was damaged in transit;
  • you received the wrong product; or
  • applicable consumer law provides otherwise.

Please refer to our Return & Refund Policy for additional details.

15. Title and Risk of Loss

To the extent permitted by applicable law, risk of loss transfers in accordance with the applicable shipping arrangement and carrier terms.

Nothing in this section limits any mandatory consumer rights that apply to your purchase.

16. Geographic Restrictions

Certain Cantaritos products may not be available for shipment to all destinations.

We may modify our available shipping regions at any time based on:

  • regulatory requirements;
  • licensing restrictions;
  • distribution arrangements;
  • carrier availability; or
  • operational considerations.

Availability displayed on the website does not guarantee that a product can legally be shipped to every location.

17. Taxes, Duties and Fees

Applicable taxes, duties, excise taxes, delivery fees, and other charges may be added to your order where required.

These amounts will generally be displayed at checkout where reasonably practicable.

For international orders, if offered, customers may also be responsible for customs duties, import taxes, brokerage fees, or other destination-specific charges unless expressly stated otherwise.

18. International Shipping

[Choose one:]

Option A — No international shipping

We currently do not offer international shipping. Orders may only be delivered within [AUTHORIZED TERRITORY].

Option B — International shipping offered

International shipping is available only to selected destinations and is subject to local alcohol-import laws, customs requirements, taxes, duties, and carrier restrictions.

We reserve the right to cancel orders that cannot legally be shipped to the destination country or region.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, fulfillment practices, or applicable legal requirements.

The updated version will be posted on this website with a revised “Last Updated” date.

20. Contact

For questions regarding shipping or an existing order, please contact:


Cantaritos
Email: ra7043.com.mx@gmail.com
Address: Jesús Padilla 15, Colonia Texcalame, Tequila, Jalisco 46400
Website: www.cantaritos.com.mx